Apartments.com is one of the most popular online rental marketplaces in the United States. The website, owned by CoStar Group, provides a platform for renters to search for available apartments based on location, price, size and amenities. With over 4 million active listings, Apartments.com is a go-to resource for anyone looking to rent their next home.
If you need to get in touch with Apartments.com for any reason, this guide will provide their customer service phone number, contact information, and answers to frequently asked questions.
Apartments.com Phone Number for Customer Service
The main Apartments.com phone number that connects you with their customer support team is 877-330-9980. This number is available 24/7 for any questions or issues related to your Apartments.com account and rental search.
When you call this number, you will speak with a live customer service agent who can assist with:
- Account login and password reset
- Editing or removing a rental listing
- Questions about rental applications and payments
- Issues with search filters and apartment listings
- General inquiries and feedback
Apartments.com also offers customer support via email. You can reach their customer service team at support@apartments.com for any non-urgent questions or concerns. Email responses are typically provided within 1 business day.
Other Apartments.com Contact Information
In addition to their main customer service number, Apartments.com provides several other ways to get in touch:
For Property Managers/Owners:
- Phone: 877-247-4468
- Email: pmsupport@apartments.com
This contact information is for rental property managers and landlords who need assistance creating or managing listings on Apartments.com.
For Advertisers/Partners:
- Phone: 855-507-5000
- Email: adsales@apartments.com
Businesses interested in advertising opportunities on Apartments.com can contact this phone number or email address.
Mailing Address:
Apartments.com
P.O. Box 25472
Dallas, TX 75225
This is the main mailing address to send any correspondence to the Apartments.com corporate office.
Apartments.com Customer Service Hours
Apartments.com provides customer support by phone and email 7 days a week. Here are their hours of operation:
- Monday to Friday: 24 hours
- Saturday: 12 AM - 12 AM EST
- Sunday: 12 AM - 12 AM EST
The main customer service phone number is available 24/7 for any urgent issues. Non-urgent inquiries sent by email are typically answered within 1 business day.
Tips for Getting the Most Out of Apartments.com
Here are some tips to help renters find and apply for apartments more effectively on Apartments.com:
- Use filters - Take advantage of filter options like price, number of bedrooms, location, amenities, etc. This will help narrow your search results.
- Expand your search area - Don't limit yourself to one neighborhood. Expanding your search radius can provide more options.
- Look for specials - Some listings promote move-in specials or reduced rents. Using these filters can uncover good deals.
- Sign up for email alerts - You can get notifications whenever new rentals match your saved searches. This allows you to jump on listings right away.
- Compare prices - Apartments.com makes it easy to compare rent amounts across different units and buildings to understand fair market value.
- Read reviews - Check what previous tenants have said about buildings you're interested in to help identify any potential issues.
- Contact leasing offices - Don't wait for them to follow up. Being proactive improves your chances of securing a unit in high demand.
Using Apartments.com effectively along with these tips will help you find your perfect new rental!
Conclusion
With over 4 million active apartment listings across the United States, Apartments.com is the leading online rental marketplace. Their website and mobile apps make it easy to find and apply for rentals based on your search criteria.
If you ever need assistance while using Apartments.com, their customer service phone number is 877-330-9980 and is available 24/7. Additionally, you can contact their support team by email at support@apartments.com.
Apartments.com provides a valuable service to renters by aggregating listings in one place and allowing users to filter by key factors like price, size, location and amenities. By leveraging their large database of rentals along with the tips provided above, you can simplify your apartment search and find your ideal place.
5 Frequently Asked Questions About Apartments.com
Here are answers to 5 of the most commonly asked questions about Apartments.com:
1. Is Apartments.com free to use for renters?
Yes, Apartments.com is completely free for renters to search listings and contact leasing offices. You do not need an account to browse available rentals.
2. Are all apartment listings on Apartments.com accurate and up-to-date?
Listings are provided directly by property managers and landlords. While Apartments.com tries to maintain accurate info, some details may be out of date if not updated by the listing owner. It's best to confirm availability and pricing directly with the leasing office.
3. Can I apply for an apartment rental on Apartments.com?
Most listings provide a link or instructions for how to apply on the property's website. In some cases you can apply directly on Apartments.com through their rental application feature. This is only available if the property manager enables it.
4. Does Apartments.com charge renters any fees?
Apartments.com is free for renters. The website makes money through advertising and charging property managers to list available units. Renters will not be charged to search, contact or apply for rentals.
5. How quickly are new listings added to Apartments.com?
Listings are added in real-time as property managers create and activate them. However, there can be a short delay before newly listed properties appear in search results. New rentals are typically searchable within 12-24 hours.
