Zillow is one of the most popular online real estate platforms, providing home buyers, sellers, renters, and real estate professionals with a wealth of data and listings. With over 200 million monthly visitors, Zillow has become the premier destination for real estate searches online.
However, with such popularity there is often a need for direct communication with Zillow for various reasons. Whether you are a homeowner needing assistance updating or removing a listing, an agent with questions about advertising, or a customer needing support, there are a few different Zillow phone numbers and contact options available.
Contacting Zillow Customer Service and Support
For general customer service and support inquiries, Zillow provides an online web form to submit requests. This can be found at https://www.zillow.com/customer-support/contact/ and allows you to select your topic so your message is directed properly. According to users, response times are typically 24-48 hours.
While there is no direct customer service phone number listed on their site, their main headquarters number is:
Zillow Corporate Office Phone: (206) 470-7000
This connects you to the company’s main switchboard which can also assist in directing your call or answering basic questions. Normal business hours for assistance are Monday thru Friday, 9am to 6pm Pacific Time.
Contacting Local Real Estate Agents Advertising on Zillow
The majority of listings on Zillow belong to real estate professionals advertising their services and listings. Each agent has the option to display contact information on their profile.
To find an agent and contact them directly:
- Search for homes for sale near me or a specific address on Zillow
- Click on the “Agent” name under any listing
- You will be taken to the agent’s full profile page displaying listed properties, contact form, website links, social media channels, and a direct phone number in most cases.
Using this method you can quickly identify and call local real estate agents advertising listings matching your home search criteria. Discuss listings, pricing, or any real estate questions you may have.
Most agents are happy to assist and answer questions from interested home buyers contacting them through Zillow listings. This provides them valuable leads while helping match sellers with qualified buyers.
Removing or Updating Inaccurate Home Listings
Unfortunately, not all data and listings on Zillow are 100% accurate. With over 110 million properties listed, there is potential for some outdated or incorrect information.
If you find an error with a home listing on Zillow here are the best ways to correct:
- Your Listing: If you are the homeowner, you can quickly claim your home via Zillow Group Premier Agent which allows you to manage and update listing details.
- Not Your Listing: Using the "Suggest An Update" link on each home page you can submit details on any inaccurate listing so Zillow can investigate and update accordingly.
Listing errors negatively impact home valuation accuracy so it's important to promptly report any outdated home facts, photos or details. Maintaining up to date information also gives sellers a better chance of connecting with interested buyers.
Zillow Technical Support and Help Resources
Besides questions about listings and advertising, users sometimes need help with technical website issues or accessing certain Zillow tools and services. Here are some options for technical support:
- Premier Agent Help: Customers subscribed to Premier Agent tools get access to additional training materials and a dedicated Zillow customer support team reachable at 888-736-2810 during normal business hours.
- Zillow Pro for Brokers: Real estate brokers and teams can access onboarding courses plus an enterprise-level support team by calling 888-736-2811 Monday thru Friday.
- General Help Database: Extensive knowledgebase and FAQs available on Zillow Customer Support Site covering website issues, account access, listing updates, advertising, valuation accuracy and more. Includes search functionality to find answers on nearly any Zillow-related topic.
Using these resources, both individuals and real estate teams can get answers to technical issues when using Zillow's industry-leading platform and tools.
Conclusion
Despite lacking a general customer service phone line, Zillow provides extensive self-service tools and resources for resolving technical issues, managing listings and accessing real estate professional contacts. By submitting web forms detailing specific issues, their customer care team generally responds promptly during business hours. For paid subscribers, telephone lines grant direct access for faster results. So getting answers to Zillow-related questions is quite achievable through options discussed here.
Frequently Asked Questions About Zillow Contact Information
Here are answers to some common questions people have regarding getting in touch with Zillow:
What is Zillow's phone number for customers?
Unfortunately Zillow does not offer phone support for general questions or issues. All customer inquiries must be submitted via their online Contact Form and a representative will assist you within 48 hours in most cases.
How can I contact Zillow support by phone?
The only direct Zillow phone number offered is for their corporate headquarters, (206) 470-7000, or their dedicated Premier Agent customer support at 888-736-2810. All other issues must be submitted online.
What is Zillow Group Premier Agent program?
This paid subscription program for real estate agents provides advertising credits each month to invest in advertising listings. Members also get priority placement of listings plus access to Zillow customer service team via phone at 888-736-2810.
Does a Zillow business account include phone support?
Yes, subscribers to paid services like Premier Agent or Zillow Pro for Brokers do get additional benefits including phone, email and chat options for reaching customer service.
How do I contact an agent listed on Zillow?
Real estate agents can choose to display contact information including email, website and phone number on their Zillow agent profile page. Search listings in your area then click the agent name to view their full contact details.
Getting in touch with Zillow to manage listings, advertising or answer real estate questions can be accomplished using the contact options provided above. While limited phone support is available, their online knowledge base and contact portal enable most inquiries and issues to be efficiently addressed.
