Getting in contact with the real estate brokerage Redfin.com can be done in various ways. Redfin provides several options for buyers, sellers, and others to reach their customer service and support teams. This article will provide an overview of the key Redfin.com phone numbers, email addresses, and other contact details that can help you get in touch.
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Redfin Customer Support Phone Number
The main Redfin customer support phone number is 1-877-973-3346. This number connects you with Redfin agents and support staff that can help answer general questions about working with Redfin as a buyer or seller.
Some key reasons to call this Redfin.com phone number include:
- Get information about Redfin agent services and commissions
- Ask about the Redfin refund and how it works
- Get help scheduling a tour or viewing homes through Redfin
- Learn more about Redfin's listings, website features, mobile app, etc.
Redfin customer support representatives are available Monday-Friday from 6am-6pm PST. Wait times can vary based on call volume. You can also request a callback from Redfin customer support using their website form.
Redfin Mortgage Phone Number
To contact Redfin Mortgage, you can call 1-888-770-0148. This division of Redfin provides home lending services, including conforming, jumbo, FHA, and VA loans.
Reasons to call the Redfin Mortgage phone number include:
- Get information about mortgage rates and loan programs
- Speak to a loan officer about starting the mortgage application process
- Ask questions about loan requirements, fees, and costs
- Discuss options for refinancing your mortgage through Redfin
Redfin Mortgage loan officers are available Monday-Friday from 7am-8pm PST. You can also request mortgage assistance online through the Redfin Mortgage website.
Redfin Title and Escrow Phone Number
For questions about title insurance, escrow services, and closing through Redfin Title and Escrow, call 1-844-815-5214. This division of Redfin handles the title and closing logistics on Redfin sales transactions in select states.
Call this number for help with:
- Understanding the title insurance commitment process
- Asking questions about escrow account setup and payments
- Getting information about what to expect at your closing appointment
- Discussing any title or closing issues that come up
Title and escrow specialists are available Monday-Friday from 6am-6pm PST. You can also open support tickets for non-urgent issues on their website.
Redfin Now Phone Number
Redfin Now provides quick home purchase offers and selling solutions. To learn more about selling to Redfin Now or ask questions, call 1-844-467-7336.
Some reasons to contact Redfin Now by phone include:
- Getting information about Redfin's instant purchase offers
- Scheduling an appointment for Redfin to tour your home for an offer
- Asking questions about Redfin Now fees, closing timelines, etc.
- Discussing any needs if you accept Redfin Now's purchase offer
Redfin Now advisors are available Monday-Friday from 8am-5pm local time. You can also get an instant estimate of your home's value online and request an offer through the Redfin Now website.
Redfin Rentals Phone Number
For help with finding or listing rental properties through Redfin Rentals, you can call 1-877-973-3346. This is the same main customer service number as above.
Reasons to contact Redfin Rentals by phone:
- Ask about searching for rentals on Redfin.com
- Get help scheduling tours of rental listings
- Learn more about listing a rental property through Redfin Rentals
- Discuss Redfin's rental services, fees, and process
Rental specialists are available during the same hours as Redfin general customer support. You can also search rental listings, schedule tours, and contact property managers through your Redfin.com account.
Redfin Phone Numbers By Location
In addition to their national customer service numbers, Redfin also provides local phone numbers for buyers and sellers to contact Redfin agents and support in their metro area.
You can find phone numbers for your local Redfin market on their website. Enter your zip code or city and state to view the local Redfin office phone number, brokerage address, and agents in that area.
Calling your local Redfin office allows you to:
- Speak directly with Redfin agents in your metro area
- Get help scheduling home tours with local agents
- Ask questions specific to buying or selling in your neighborhood
- Provide feedback about your experience working with a Redfin agent
Local office phone numbers are available on Redfin.com along with agent reviews, photos, and bios. This makes it easy to contact the Redfin team in your specific area.
Redfin Customer Service Email & Contact Form
If calling isn't convenient, you can also contact Redfin customer support by email or through their website contact form.
Redfin customer service email: support@redfin.com
This email goes to their general customer support team that can help answer questions or address issues. Expect a response within 1 business day or less.
You can also submit a customer service request through the Redfin contact form on their website. Go to Redfin.com and click “Contact” at the bottom of the page. Here you can select the department you need help with (buying, selling, mortgage lending, etc.) and provide details about your question or issue.
Submitting a contact form will also connect you with a Redfin representative who can assist you. They aim to respond within 1 business day.
Other Redfin Contact Details
Here are some other ways to get in touch with Redfin teams and departments:
- Redfin Media Relations Email: press@redfin.com
- Redfin Accessibility Requests: access@redfin.com
- Redfin Snapshot Requests: snapshots@redfin.com
- Redfin Platform Questions: api@redfin.com
- Redfin NOW Market Coverage Questions: rnow_coverage@redfin.com
- Redfin Executive Office Address: 1099 Stewart Street, Suite 600, Seattle, WA 98101
Redfin also has active social media accounts you can message on platforms like Facebook and Twitter. Reaching out on social media can be a convenient way to make initial contact with questions.
Frequently Asked Questions About Contacting Redfin
Here are answers to some common questions about getting in touch with Redfin's customer service and support teams:
What is the best way to reach Redfin?
Calling their toll-free customer service number is usually the fastest way to get in touch during business hours. You can also email or submit website contact forms for non-urgent inquiries.
Does Redfin have live chat support?
Redfin does not currently offer live chat as a customer service option. However, you can call, email, or send website contact forms 24/7.
What if I just need an agent's email or phone number?
You can find direct contact details for individual Redfin agents in your area by going to Redfin.com, entering your zip code, and clicking on agent profiles.
Can I stop by a Redfin office in person?
Yes, you can visit your local Redfin office during business hours to speak with agents and support staff in person. Office addresses can be found on Redfin.com.
What are Redfin's customer service hours?
Phone support is available Monday-Friday from 6am-6pm PST. Other options like email/contact forms can be accessed 24/7. Local agent offices have their own hours.
What happens if I call outside of customer service hours?
If you call outside of phone support hours, you will need to leave a voicemail. Redfin aims to return all voicemails by the next business day.
Does Redfin offer customer service in other languages?
Currently Redfin customer service is only offered in English. Support materials on their website can be translated using Google Translate or other web translation tools.
Can I request a Spanish-speaking agent?
Redfin has agents who speak Spanish and other languages. You can contact your local office to request an agent who speaks your preferred language.
Conclusion
In summary, contacting Redfin is easy through their toll-free customer service number, email support, website forms, social media, and local office locations. They provide phone, email, and in-person support options to help buyers, sellers, partners, and others get their real estate questions answered. Their focus is on prompt, knowledgeable customer service during regular business hours across time zones. Redfin strives to make sure anyone who reaches out can get the real estate support they need.
