Are you looking for the Homes.com phone number to contact customer service? Homes.com is one of the most popular online real estate marketplaces, helping connect home buyers, sellers, and renters with real estate professionals. With a massive database of property listings and innovative online tools, Homes.com has become a go-to site for those looking to buy, sell, or rent a home.
If you need to get in touch with the Homes.com customer service team, this guide will provide the Homes.com phone number, email, and other contact information. We'll also cover some frequently asked questions about contacting Homes.com customer support.
Homes.com Phone Number for Customer Service
The main Homes.com phone number for customer service and support is 800-913-9444. This toll-free number can be used to reach a Homes.com customer service representative regarding any issues or questions with your account, listings, or experience using the site.
Some topics you may need to contact Homes.com customer service about include:
- Issues with your account or profile
- Questions about posting a listing
- Making updates or changes to current listings
- Removing or deleting listings
- Inquiries about advertising, services, or partnership opportunities
- Problems with search, navigation, or other website functions
- General feedback, comments, or concerns
When you call the 800-913-9444 Homes.com phone number, you'll speak with a knowledgeable customer service agent who can assist you. Homes.com customer service is available Monday-Friday from 9am-9pm ET.
So if you need help from the Homes.com support team, call 800-913-9444 during these hours to speak with a representative right away.
Other Ways to Contact Homes.com Customer Service
In addition to calling the Homes.com phone number, there are a few other ways to get in touch with their customer service team:
Email - You can email Homes.com customer service at support@homes.com. This allows you to describe your issue or question in detail. You'll generally receive a response within 1 business day.
Online Support Form - Homes.com has an online contact form you can use to explain your issue and submit it directly to their support team. Just go to their website and click "Contact Us" at the bottom to access the form.
Social Media - Homes.com is active on Facebook, Twitter, Instagram, LinkedIn, YouTube, and Pinterest. You can try reaching out to them publicly or via direct message on social media to get help. Response times may be slower than other contact methods.
Mobile App - If you use the Homes.com mobile app, there is a "Get Support" option in the menu where you can request assistance and hear back from their team.
So in summary, the best way to reach Homes.com customer service is by calling 800-913-9444. But you also have the options of email, online forms, social media, or mobile app support. Choose the contact method that is most convenient for your particular issue.
5 Common Questions When Contacting Homes.com Customer Service
When you call or message the Homes.com customer service team, you may need help with some common questions or issues like:
- How do I create a Homes.com account? To register for an account, go to their website and click "Sign Up" in the top right. Choose to sign up as a buyer/renter or a real estate professional. Follow the instructions to create your user profile.
- What are the steps to post a property listing? In your Homes.com dashboard, click "Add Listing" and choose whether you want to post a home for sale or for rent. Enter all the listing details, photos, etc. and submit it for review/approval.
- Why isn't my listing showing up in searches? Listings can take 24-48 hours to appear in search results after being submitted. If it's been longer, contact Homes.com to have them investigate and manually index your listing.
- How do I cancel or close my Homes.com account? You can deactivate your account in Account Settings. If you need permanent closure, request it via the Homes.com customer service team. They can fully delete your account from their system.
- Can I advertise on Homes.com as an agent or mortgage lender? Yes, Homes.com has paid advertising options for real estate professionals. Contact their sales team to learn about sponsored listings, display ads, email marketing, and other promotional opportunities.
The Homes.com customer service team can provide personalized assistance with these common issues and any other questions you may have.
Tips for Contacting Homes.com Customer Service
To get the best help from Homes.com's customer service when you call, email, or use online support, follow these tips:
- Have your account information or listing details ready to provide for reference. This helps agents access your account and records faster.
- Be prepared to explain your issue in detail so they understand exactly how to assist you. Provide history, context, and any troubleshooting you've already tried.
- If possible, contact them using the same method as your original interaction. For example, if you posted a listing online, submit your issue through the online form.
- Ask for clarification of anything you don't understand about their instructions or recommendations. Don't guess—let them know if you need help understanding.
- Keep records of any Homes.com customer service interactions, including names of agents, case numbers, summaries of issues, etc. This helps for following up later if needed.
- Provide feedback on how they can improve their customer service based on your experience. Constructive comments help them better serve all users.
Following tips like these will ensure you get the most out of your experience contacting Homes.com customer support.
Homes.com Customer Service Contact Information
To recap, here is the full contact information for the Homes.com customer support team:
Phone: 800-913-9444
Email: support@homes.com
Online Form: www.homes.com/contact
Social Media: @Homes on Facebook, Twitter, Instagram
Mobile App: Get Support option in menu
Hours: Monday-Friday, 9am-9pm Eastern Time
So if you need assistance from Homes.com agents, use the phone number, email, online form, social channels, or mobile app to get the support you need. Their knowledgeable customer service team is standing by to help!
Frequently Asked Questions About Homes.com Customer Service
Here are answers to some other common questions people have about contacting Homes.com customer support:
What are the best times to call Homes.com customer service?
Call volumes are lowest in the mornings on Tuesday through Thursday. Mondays and Fridays tend to be busier. Avoid calling at the very start or very end of their service hours.
Can I call Homes.com customer service on weekends?
No, their phone support is only available Monday-Friday. On weekends, try reaching out over email or social media, although response times will be slower.
What info should I have handy before contacting Homes.com support?
It helps to have your account user name, listing ID numbers, screen shots of any error messages, and specifics about when issues occurred. This allows agents to research and troubleshoot faster.
How long does it take Homes.com to respond to an email or online support request?
Expect a response within 24 business hours for most email and contact form inquiries. More complex issues may take 2-3 days to receive a reply.
Can Homes.com delete my account if I want it closed permanently?
Yes, their agents can fully delete your account from their system upon request. All associated data will be removed. Simply contact them via phone or support form for account closure.
Reaching out to the dedicated Homes.com customer service team is the best way to get help if you ever have issues, questions, or feedback about your experience using their real estate platform and services.
Conclusion
With the Homes.com phone number and other contact options covered in this guide, you can easily get assistance from customer service agents. Homes.com strives to make the process of buying, selling, or renting homes online as smooth and efficient as possible. Their support team is ready to help you succeed.
Remember, you can call 800-913-9444 Monday-Friday during business hours to speak with a Homes.com representative right away about any account, technical, or listing issues you may encounter. Or use email, online forms, social media, or mobile app messaging if preferred.
With excellent customer service and support, user-friendly tools, and the largest home search database online, Homes.com has become a top choice for real estate professionals and consumers alike. Don't hesitate to reach out to their helpful team if questions ever arise along your journey.
